All cancellation requests must be submitted in the client area and confirmed in the ticket that is generated from this action before the next billing cycle begins. Failure to do this will result in you being automatically billed, for which refunds will not be given. All cancellations once confirmed, are processed immediately, resulting in the service and data it held being purged from our systems. Please ensure you have full backups of all of your data before submitting the said request. Cancellation requests must be submitted directly on the product page and the ticket that results from that must be confirmed. Attempting to cancel through any other form of contact or method would not be considered a valid cancellation request. Hostnats does not charge late fees, however, if a service is paid for late, the next due date for the service will not be adjusted. Services that are not properly cancelled through the appropriate methods will remain active. If a Client has multiple services with Hostnats, failure to pay one of their active services without a proper cancellation may result in their other active service’s suspension due to the account having an outstanding invoice. Hostnats will send several reminders and warnings before this action given the severity of full account suspension. Custom Dedicated Solutions must have a cancellation request received at least 14 days before the next bill is due, failure to provide written cancellation before this deadline will result in automatic renewal.